UNIVERSITI TUNKU ABDUL RAHMAN

Frequently Asked Questions

Here are some of the most frequently asked questions (FAQs) by students regarding the services provided by DSA.

Categories of Services

Section 1: Student Services

S1. How do I apply or replace my UTAR Scholar ID Card/ UTAR Student ID Card?

Students must pay their tuition fees in full / by instalment scheme before they are allowed to apply their UTAR Scholar ID Card/ UTAR Student ID Card.

Click HERE for more details. 


S2. Can I transfer my UTAR vehicle sticker to someone else? 

No. All students vehicle stickers are NOT transferable.


S3. What should I do if my vehicle needs to be sent for repair?

If your car is under maintenance and/or sent for repairs, you are not allowed to transfer your sticker to another vehicle because the sticker belongs to the registered vehicle number only.

Please come to DSA to obtain a temporary pass letter. The letter is only valid for 2 weeks. No second letter would be issued for the same student in each trimester.

If you decide to change your vehicle, kindly renew your vehicle sticker for RM 5.00.



S4. Can I alter my UTAR vehicle sticker?


No. If you are caught altering your sticker, disciplinary action will be taken against you. 




S5. If my sticker is not written clearly / accidentally rubbed off, can I re-write it by myself? 


No. You need to bring it to DSA for amendments.


S6. What should I do if I lose my car/motorbike sticker?


• Submit a vehicle application form and write in a formal letter to DSA to request for a new sticker. 
• RM 5.00 will be charged for reissuing a new sticker. 


S7. What types of vehicle passes are available in UTAR? 

The available vehicle passes are as follows:
• Student Vehicle parking sticker 
• Night Pass (valid after 6.00 pm) 
• Final Year Project Pass (only applicable to final year students who are currently doing research papers on science/engineering course subject to the recommendation of Supervisor and the approval of the Faculty Dean) 

These passes may be requested from the following departments:
• Kampar Campus: DSA 
• Sungai Long Campus: DSS 

S8. What should I do if I lose my personal item(s)?

Please proceed to DSS to report your lost item(s). If it is found, you will be contacted accordingly. 


S9. Can I make an insurance claim if the accident were to happen before the start of the academic trimester?

• For UTAR local students, you may make an insurance claim even if the accident were to happen during trimester break (inside or outside UTAR), as the Group Personal Accident Insurance covers you 24-7 worldwide. 
• For UTAR international students, you are covered under the AIA International Student Medical Insurance via Education Malaysia Global Services (EMGS) for outpatient, inpatient and hospitalisation within Malaysia only.

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E1. How do we start a club/society on campus?

For information on clubs/societies and applying for the recognition of a student's club/society at Universiti Tunku Abdul Rahman (UTAR), please refer to the Regulation XIV - Societies and Student Activities.
*All completed documents shall be submitted to the Student Affairs Committee (SAC) meeting for discussion and approval. 

If the application for recognition is successful, a notice of recognition will be sent from DSA to inform that the recognition has been approved. 


E2. How to write a club/society constitution? 

The pro-tem committee needs to have a copy of the club/society's constitution that follows the guidelines provided as below:

Constitution of UTAR Student Society (Course based) 
Constitution of UTAR Student Society (Non-Course based)
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E3. How to get funding for club/society events? 

- Through Fund-Raising from external organizations/authorities. 
- By Sponsorship (Monetary or Otherwise) 

Prior approval must be obtained from the Head of Student Affairs before any society can enter into any agreements/contracts, verbal or written, with any external organization. 


E4. How to write a sponsorship letter? 

A sponsorship letter that follows the guidelines provided needs to be vetted by the Languages and Linguistics lecturer.



E5. How can we advertise our club/society events? 

- Request to post your event on the Department of Student Affairs's Facebook Page and Event Calendar. 
- Post the event on your club/society website/Facebook. 
- Send the details of your event to your club/society via email / WhatsApp / FB messenger etc. 
- Request to post your event on UTAR Portal. - Host a booth or information table on campus to recruit members, highlight your club/society activities, and promote your events.


E6. How to contact a DSA officer-in-charge? 

Drop by our office at Department of Student Affairs during office hours and speak to our Clubs & Societies Unit / Sports & Recreation Unit officers. 


E7. What is the Outstanding Club & Society Award? 

The Outstanding Club and Society Award shall be awarded to a club and society committee that has performed an excellent job within their elected term of service. 



E8. What is the Outstanding Leadership Award?

The Outstanding Leardership Award is designed to reward those students who are committed to take on leadership positions that require a significant amount of time, energy, enthusiasm, effort, and thought. Students serving as chairperson or vice chairperson of a registered student club or society, university-sanctioned committee, committee of a university-wide project or activity (to be determined by DSA) or hold office in UTAR Student Representative Council are eligible to receive this award (a challenge trophy, cash of RM 200 and a certificate). This award will be recommended by the Student Affairs Committee and forwarded to the SMC for approval. The award will be announced during the UTAR Ball. 

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Section III: Counseling Services

C1. Do I need to pay for counselling and guidance sessions? 

No. All counselling and guidance services are free of charge.


C2. Do I need to make an appointment with a counsellor? 

Yes. Appointments can be made as follows:

Call in (ext: 823/824) 
Walk in to DSA office (G Floor, KB) 
Email : cgusl@utar.edu.my 
Facebook messenger : UTAR Counseling and Guidance Unit


C3. What can counselling help with?

Counselling can be useful for anyone who wants to further explore the way they're thinking or feeling, as well as anyone experiencing a problem or issue they are keen to resolve. Common subjects that can be addressed within counselling include addictions, bereavement, bullying, illness, mental health issues, relationships, trauma, and so forth.


C4. How can counselling help?

Counsellors actively listen to the issue(s) shared by clients, attend to their feelings and thought, and help them to identify possible solutions. All counselling sessions are strictly private and confidential with exception on certain circumstances. People may choose to speak to a counsellor because they feel they cannot speak to their other half / friends / family about such personal issues, or they may simply wish to speak to a professional with an objective viewpoint.


C5. Is counselling service provided for disciplinary cases?

Yes. Counselling service is provided for disciplinary cases and upon volunteerism, which are all strictly private and confidential.


C6. Do I need to attend all the counselling sessions? 

The number of counselling sessions is based on the client’s needs and on voluntary basis. It is fine to discuss with the counsellor the number of sessions you prefer as well as the point to terminate the session with prior notice. 


C7. Does Centre for Healthy Minds and Wellbeing provide staff counselling? 

Yes. Division of Human Resource (DHR) does have an established guideline on counselling services for UTAR staff. The staff that requires counselling services must be referred by DHR.
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