FREQUENTLY ASKED QUESTIONS
Here are some of the most frequently asked questions (FAQs) by students regarding the services provided by DSA.
SECTION I: STUDENT SERVICES
S1. How do I get my Permanent Student ID Card?
Upon registering on campus, you are required to obtain a Temporary Student ID Pass from the Department of Student Affairs (DSA) for you to access the campus within 1 month from the first day of classes. Once your Permanent Student ID Card is ready, you have to return the Temporary Pass when collecting your Permanent Student ID Card. The return and collection point depends on your current academic programme:
Return and Collection Point
|i. Foundation Studies and Full-Time Undergraduate Studies||IT Infrastructure and Support Service (ITISC)||Click HERE|
ii. Part-Time Undergraduate Studies
Centre for Extension Education (CEE)
iii. Postgraduate Studies
Institute for Postgraduate Studies (IPSR)
S2. How to replace my Temporary Student ID Pass / Permanent Student ID Card?
|Temporary Student ID Pass |
Permanent Student ID Card (Permanent ID)
You are required to replace your Student ID Card in the following circumstances:
|You will be charged RM 5.00 if you need to replace / reprint your Temp ID at DSA.||Report to DSS immediately.|
If it is not found after 3 days, you MUST make an ID card replacement.
The charges for Replacement of Permanent ID are as follows:
:First time - RM 25.00
:Second time - RM 50.00
:Third time onwards - RM 75.00
Note: Should the loss be due to robbery, snatch theft or factors outside your control, a 50% discount may be given, provided with relevant documentation / evidence (e.g. police report)
|Replacement of Permanent ID Card due to expire is subject to the charges scheme imposed by the University.||You are required to pay for the charge of your ID card replacement at the Division of Finance (DFN).|
Once you have obtained the original yellow-coloured receipt, please show this receipt to the Software Development and Multimedia Service Centre (SODEMC) at your respective *campuses for the on-the-spot collection of your replacement ID card.
A170, First Floor, Heritage Building
*Sungai Long Campus:
KB1009, Level 10, KB Block
S3. Can I transfer my UTAR vehicle sticker to someone else?
No. All students vehicle stickers are NOT transferable.
S4. What should I do if my vehicle needs to be sent for repair?
If your car is under maintenance and/or sent for repairs, you are not allowed to transfer your sticker to another vehicle because the sticker belongs to the registered vehicle number only.
Please come to DSA to obtain a temporary pass letter. The letter is only valid for 2 weeks. No second letter would be issued for the same student in each trimester.
If you decide to change your vehicle, kindly renew your vehicle sticker for RM 5.00.
S5. Can I alter my UTAR vehicle sticker?
No. If you are caught altering your sticker, disciplinary action will be taken against you.
S6. If my sticker is not written clearly / accidentally rubbed off, can I re-write it by myself?
No. You need to bring it to DSA for amendments.
S7. What should I do if I lose my car/motorbike sticker?