Frequently Asked Questions
Here are some of the most frequently asked questions (FAQs) by students regarding the services provided by DSA.
Categories of Services
Student Services
S1. How do I get my Permanent Student ID Card?
S2. How to replace my Temporary Student ID Pass / Permanent Student ID Card?
S3. Can I transfer my UTAR Vehicle Sticker to someone else?
S4. What should I do if my vehicle needs to be sent for repair?
S5. Can I alter my UTAR vehicle sticker?
S6. If my sticker is not written clearly / accidentally rubbed off, can I re-write it by myself?
S7. What should I do if I lose my car/motorbike sticker?
S8. What types of vehicle passes are available in UTAR?
Section 1: Student Services
S1. How do I get my Permanent Student ID Card?
Upon registering on campus, you are required to obtain a Temporary Student ID Pass from the Department of Student Affairs (DSA) for you to access the campus within 1 month from the first day of classes. Once your Permanent Student ID Card is ready, you have to return the Temporary Pass when collecting your Permanent Student ID Card. The return and collection point depends on your current academic programme:
Academic Programme | Return and Collection Point | Location | |
Kampar Campus | Sungai Long Campus | ||
i. Foundation Studies and Full-Time Undergraduate Studies | IT Infrastructure and Support Service (ITISC) | Click HERE | |
ii. Part-Time Undergraduate Studies | Centre for Extension Education (CEE) | A177, Block A, First Floor, Heritage Building | KB008, Ground Floor, KB Block |
iii. Postgraduate Studies | Institute for Postgraduate Studies (IPSR) | KB1003, Level 10, KB Block |
S2. How to replace my Temporary Student ID Pass / Permanent Student ID Card?
Permanent Student ID Card (Permanent ID) You are required to replace your Student ID Card in the following circumstances: | |||
Lost Card | Expired Card | Damaged Card | |
Report to DSS immediately. If it is not found after 3 days, you MUST make an ID card replacement. The charges for Replacement of Permanent ID are as follows: :First time - RM 25.00 :Second time - RM 50.00 :Third time onwards - RM 75.00 Note: Should the loss be due to robbery, snatch theft or factors outside your control, a 50% discount may be given, provided with relevant documentation / evidence (e.g. police report) | Replacement of Permanent ID Card due to expire is subject to the charges scheme imposed by the University. You are required to pay for the charge of your ID card replacement at the Division of Finance (DFN). | You are required to pay for the charge of your ID card replacement at the Division of Finance (DFN). Once you have obtained the original yellow-coloured receipt, please show this receipt to the Centre for Multimedia Production and Services (CMPS) at your respective *campuses for the on-the-spot collection of your replacement ID card. *Kampar Campus: Heritage Hall (1st floor, room A170) *Sungai Long Campus: KB Block (10th floor, room KB1009) |
If your car is under maintenance and/or sent for repairs, you are not allowed to transfer your sticker to another vehicle because the sticker belongs to the registered vehicle number only.
Please come to DSA to obtain a temporary pass letter. The letter is only valid for 2 weeks. No second letter would be issued for the same student in each trimester.
If you decide to change your vehicle, kindly renew your vehicle sticker for RM 5.00.
S5. Can I alter my UTAR vehicle sticker?
No. If you are caught altering your sticker, disciplinary action will be taken against you.
S6. If my sticker is not written clearly / accidentally rubbed off, can I re-write it by myself?
No. You need to bring it to DSA for amendments.
S7. What should I do if I lose my car/motorbike sticker?