DSA FAQS During Covid-19 Pandemic

Frequently asked questions (FAQs) addressed to DSA in response to the Covid-19 pandemic.

A: General

1. What is the Department of Student Affairs (DSA)? 

The Department of Student Affairs (DSA) is a central hub for students. It is a department that facilitates students' holistic wellness, fosters their intellectual growth as well as enriches their personal development.

2. What does DSA do? 

DSA is deeply committed to the purpose of enhancing student life from various aspects, as an experiential augmentation to their academic performance:

● To create a sense of belonging for all students during their campus life by providing excellent services. 
● To foster the holistic well-being and development of students as a person via experiential learning, guidance and counselling. 
● To enhance students' leadership and communication skills and enrich their sense of community via organising and joining activities and sports. 

3. How can I keep in touch with the DSA for assistance?

Please send email to dsa@utar.edu.my and state “REQUEST ASSISTANCE” as the title of the email subject. Students are advised to state their full name, student ID and campus when sending emails. 

From Monday to Friday (except Public Holidays) between 8.30am to 5.30pm, you may walk-in to our offices located as follows:

● Kampar Campus: C113, Student Pavilion I 
● Sungai Long Campus: KB006, KB Block 

Should you have any enquiry, you can contact us through DSA telephone line or DSA Hotline below: 

● Kampar Campus:
i) Telephone Number: 05-46 888 88 
‣ Extension Line : 2282 / 2570 - E-Orientation / Clubs & Societies Information 
‣ Extension Line: 2280 - Student Services (e.g. Accommodation, Vehicle Sticker, Bus Service) 
‣ Extension Line : 2281 - Gym/Sports Complex 
ii) DSA Hotline: 016- 2100864 

● Sungai Long Campus:
i) Telephone Number: 03-90860288
‣ Extension Line: 818 / 825 / 825 - E-Orientation/Clubs & Societies Information 
‣ Extension Line: 818 / 820 / 829 / 830 - Student Services (e.g. Accommodation, Vehicle Sticker, Bus Service)
‣ Extension Line: 827/828/864 - Gym/Sports Complex 
ii) DSA Hotline: 016-210 0862 

4. Will there be any physical sessions of Orientation for the October 2020 Trimester new students? 

Yes. The standard orientation week for the new batch of October 2020 Intake students will be conducted in a hybrid mode comprising both physical and virtual activities. Below are the dates of the Orientation programme:

● For Foundation: 27 September 2020 
● For Degree: 18 to 21 October 2020 

All materials that are related to the orientation as well as the training of online learning will be made available to new students via https://e-orientation.utar.edu.my beginning from 21 September 2020, Monday, 8.30 am until 2 November 2020. Monday, 11.59am. New students will also be trained on online teaching and learning during this orientation period in addition to the standard orientation programme. 

Freshmen who are attending the physical orientation session are required to follow the Standard Operating Procedures below:  

● Wear face mask 
● Keep at least 1-metre physical distancing 
● Avoid non-essential gathering 

5. Are students allowed to return to Campus for the October 2020 trimester? 

As the University’s campuses will be fully re-open for the October 2020 trimester onwards, all students are allowed to return to campus to resume teaching, learning and student activities while following the safety and health precautionary measures including temperature screening at entrance, wearing of face masks at all times, the use of sanitizers, maintaining physical distancing and limiting the number of students in any one location. 

6. Is there any adjustment on the resources fees for the coming October trimester? 

The University is currently looking into ways to improve and provide better service for students, especially on blended learning. For instance, the University has added some e-learning materials to the existing resources such as more e-books as alternatives for the textbooks required by students; subscription to Microsoft Teams and license copies of Microsoft Offices under the package; and adding extra servers to support online platforms. Thus, there will be an adjustment on the resources fees which is still cost-effective to the students.

7. Where can I get the bus ticket and how much does it cost? 

You may purchase the UTAR bus ticket at the Division of Finance (DFN) and it costs RM0.80 per ticket. New students may not be able to get the bus tickets immediately, but the bus service is Free of Charge (FOC) during the Orientation Week. 

For bus schedule information, kindly visit the page as below:

UTAR Kampar Campus

UTAR Sungai Long Campus

B: Healthcare and Safety Measures

1. Must I practice self-quarantine? 

You do not have to but please do practise social distancing and take all necessary safety and health precautionary steps. However, if you have been exposed to any possible Covid-19 case, please exercise the 14-day home surveillance. 

2. What should I do if I suspect myself of being infected with COVID-19? 

Please be informed that the University has set up a Bilik Gerakan on campus and put in place the operating procedures as a measure to monitor and provide assistance to staff, students and visitors in relation to the COVID-19 pandemic. 

The locations of the Bilik Gerakan for each campus are as follows:

Kampar Campus 
Venue: Room A007, Ground Floor, Heritage Hall 
Contact Number: 05 468 8823 / 0111-061 3354 (Operations Room Hotline) 
Operating hours: Monday to Friday from 8.30am to 5.30pm. 
After office hours and on weekends, UTAR security staff on duty will man the Bilik Gerakan

Sungai Long Campus 
Venue: Room KAG007, North Lobby, KA Block 
Contact Numbers: 03 908 60288 ext. 842 / 0111-060 3354 (Operations Room Hotline)
Operating hours: Monday to Friday from 8.30am to 5.30pm. 
After office hours and on weekends, UTAR security staff on duty will man the Bilik Gerakan

C: Counselling and Guidance Support

1. What are the services provided by the Counselling and Guidance Unit?

The Counselling and Guidance Unit offers free counselling sessions and mental health support for all students of the University in a safe and confidential environment. The counsellors are registered with Lembaga Kaunselor Malaysia (LKM) and we speak most of the major languages in Malaysia. We are always ready to assist you in exploring all the possible options in resolving the issues found in life. 

2. Do I need to make an appointment with a counsellor before attending a session?

Yes, you are required to make an appointment with a counsellor prior to attending any counselling sessions.

3. How can I make an appointment with a counsellor?

Students are welcome to walk-in or make an online appointment to meet any of our counsellors as follows: 

Online Registration (For Counselling session only) 

Kampar Campus:

Sungai Long Campus:

Counselling and Guidance Unit will provide conditional face-to-face counselling where students can discuss with their counsellors regarding the appointment for physical counselling. Nevertheless, DSA CGU will continue to provide online counselling services through Microsoft Teams to ensure the safety of the students. 

Please be informed that there will be precautionary safety measures implemented at our university (both Kampar and Sungai Long Campuses) when you visit us. The precautionary safety measures include:

i. Temperature screening and registration for contact tracing at the entrance
ii. Sanitisation
iii. Physical distancing in the counselling area
iv. Crowd control
v. Usage of face mask at the campus
vi. Time restriction - each counselling session shall not exceed one hour

4. Do I need to pay for the counselling and guidance sessions?

All counselling services are free of charge for all UTAR students.

5. How many counselling sessions are needed?

The number of counselling sessions depends on the issues faced by the students. It is also subject to the progress of the session and students’ needs. Therefore, students are always welcomed to discuss the number of sessions with the counsellor whenever necessary. 

6. Will it be recorded in my academic transcript which may lead to bad impression in the future if I am seeing a counsellor? 

All counselling sessions will be done with the adherence of private and confidential policy. Please rest assured that all the counselling sessions with the counsellor will not be recorded in academic transcript. 

7. How can I get counselling support if I need it? 

Students may contact our registered and licensed counsellors from the Counselling and Guidance Unit of the Department of Student Affairs as follows: 

Kampar Campus 
General - 
Venue: C113, Student Pavilion 1 
Telephone No: 05-4688888 ext: 2283/2563 
Email: cgukpr@utar.edu.my 
Facebook Page:

Counsellors - 
Email: ngfy@utar.edu.my (Mr Ng Foo Yek) 
Email: chongcw@utar.edu.my (Mr Chong Chee Wai)
Email: gursheena@utar.edu.my (Ms Gursheena Kaur)
Email: psleong@utar.edu.my (Mr Leong Pyh Shin)
Email: ngja@utar.edu.my (Ms Ng Jo Anne)
Email: nkyean@utar.edu.my (Ms Ng Kai Yean)
Email: slong@utar.edu.my (Ms Ong Sweet Ling) 

Sungai Long Campus 
General - 
Venue: KB006, KB Block Ground Floor
Telephone No: 03-90860288 ext 823 / 824  
Email: cgusl@utar.edu.my 
Facebook Page:

Counsellors - 
Email: navamani@utar.edu.my (Ms Navamani) 
Email: chewsp@utar.edu.my (Ms Chew Seow Ping) 
Email: ngwf@utar.edu.my (Ms Ng Wan Fern) 
Email: tcyee@utar.edu.my (Ms Tan Chin Yee) 
Email: bywong@utar.edu.my (Ms Wong Bei Yi)

D: Students Activities and Mobility

1. What can a student do besides academic studies? 

For a student, life at the University goes beyond studying. It can be an enriching journey filled with fun-learning extracurricular activities. Effective learning opportunities beyond the confines of both physical and virtual classrooms are provided to shape students’ development through exposure of new experiences and perspective. DSA facilitates and engages students in activities where teamwork, conflict resolution skills, and leadership roles can be enhanced. 

2. Where can I find the information about the clubs and societies? 

There is a wide range of clubs and societies to serve each student’s interests and emerging needs.

To know more about the clubs and societies available at the University, please visit the following links: 

Kampar Campus - 

Sungai Long Campus -

Should you have any enquiry about clubs and societies recruitment / activities, please send us an email to dsa@utar.edu.my 

3. How can I join a club and society? Where can I register? 

Department of Student Affairs (DSA) plans to have a physical recruitment drive in the October 2020 Trimester. Students may join the membership via online platform. Please refer to the DSA website for more details: 

DSA Website (Kampar Campus) 

DSA Website (Sungai Long Campus) 

4. Can I still proceed with the Clubs and Societies meeting on Campus? 

Students may request to have physical meeting sessions once they have returned to campus whilst adhering to the new norm standard operating procedures. Nevertheless, student leaders and committee members are still encouraged to convene the meeting sessions online to avoid any unexpected issues. 

5. Should we continue our clubs and societies activities in the October 2020 trimester? 

You may plan and conduct online activities by utilising available digital platforms where the student leaders and the committee members can continue to keep in touch with their members electronically to share matters or items that are related to club/society objectives. 

Physical activities could be conducted following the SOP below once students are physically back to campus. Please keep track of the Mail Master / Student Portal’s announcement / DSA Facebook Page for any activities’ updates. 

6. Does the gymnasium operate as usual, and are we allowed to use the facilities? 

The UTAR Sungai Long Campus and UTAR Kampar Campus gymnasium is open with strict guidelines and SOPs following concerns regarding the Covid-19 pandemic. Walk-in bookings are no longer allowed and all students and staff who wish to use the gymnasium equipment must make online booking via Google form at least ONE day before the intended use date. Same day booking will not be entertained. The Google form may be accessed via the following link: 

Sports Facilities 
- Sungai Long Campus 

or by scanning the QR code below:

Gymnasium/Dancing Room Facilities 
- Kampar Campus 

or by scanning the QR code below:

Sports Complex 
- Kampar Campus

** For Kampar Campus, Ladies session is only available in session 4 (Wednesday). 

7. What are the new SOPs/ new norms for the gymnasium in Sungai Long Campus and Kampar Campus? [NEW] 

a) The gymnasium now strictly limits 10 pax per session on a ‘First come first serve’ basis via the Google booking form. 
b) The gymnasium sessions will have different timing to allow time for our staff to sanitize the gymnasium after each session. 
c) Some equipment and machines are condoned off to adhere to physical distancing regulations. Thus, please refrain from removing the safety tapes from the respective equipment and machines. 
d) A Personal towel is a must. Those without towels will be denied entry. 
e) Please scan using ‘MySejahtera’ App when registering.

f) A face mask is needed before entry (while registering and paying ticket) and after departure. Those without face masks will be denied entry. 
g) The sanitizer will be prepared by the gymnasium staff to sanitize your hands before entry. 

Please refer to following protocols.

8. Can we book booths/corridors for our activities during the Oct 2020 trimester? 

First, one should check for the availability of the booths / corridors with the officer in charge before making the booking. 

For Kampar Campus, Student Pavilion I & II and pathway between the building of the Faculty of Science (FSc) and the building of Faculty of Engineering and Green Technology (FEGT) will be opened for booth booking. 

For Sungai Long Campus, however, the booking is currently not available until further notice. Thus, any approved fundraising activities for clubs and societies are advised to be conducted online. 

9. Can we submit event posters for approval to be pasted on notice boards? 

Students may visit the DSA office to request for approval to have their physical posters pasted on notice boards. 

Students may also request to upload their e-posters by submitting to the following DSA Facebook page for approval.

Please send your e-poster in JPEG or JPG format and your request message via the “Send Message” button in the respective DSA Facebook Page: 

Kampar Campus:

Sungai Long Campus:

10. Can I join any student mobility activities? 

The University is currently suspending all its physical student mobility activities, as part of the efforts to contain the spread of the coronavirus, following travel bans and restrictions globally. The suspended programme includes all activities including inbound/outbound short-term programmes, studying abroad, and student exchanges, until further notice. 

Nevertheless, the University remains committed to its globally focused curriculum and the needs of the international partners by exploring ways to develop new global learning initiatives and activities that utilises online digital platforms to connect with all that can help to overcome the current inability to travel safely. One of the approaches is to have virtual student mobility programmes with partner and non-partner universities. 

For more details, please visit
or email to dsa@utar.edu.my 

E: Student Services

1. Am I covered by insurance during this online learning period? 

Yes. All UTAR local students are covered by a group personal accident policy. For more information, please visit https://dsa.kpr.utar.edu.my/health-services.php 

2. If I have met with an accident during October intake, can I submit my insurance claim form online? 

Yes, you can submit the soft copy of your insurance claim form and other supporting documents via email to dsa@utar.edu.my with “INSURANCE” as the email subject title. 

Besides, the hard copy of these documents is also required to be submitted to the DSA office by postage (Refer to IMPORTANT REMINDER) or walk-in. 

The Personal Accident Claim Form and the E-payment Authorisation Form can be downloaded here:
(Note: only for UTAR local students)

3. What if I have any academic /non-academic matters, who can I contact? 

If students have any academic matters, please contact your respective faculty for further advice /action. Please visit https://e-orientation.utar.edu.my/Contact-Us.php 

If for non-academic matters, please email to dsa@utar.edu.my or contact DSA Hotlines. 

4. How can I apply for a vehicle sticker for the October 2020 trimester? 

Please visit the Department of Student Affairs website or UTAR student portal for further information. 

DSA Website (Kampar Campus) Vehicle Sticker Page -

DSA Website (Sungai Long Campus) Vehicle Sticker Page - 

5. Why can’t I see the link for vehicle sticker registration on the student portal? 

Please ensure you have paid for your student bill before registering for the vehicle sticker.

F: Financial Aid

1. Where to search for scholarship & financial assistance information?

For more information, please visit this link:

G: Soft Skills Development

1. What is the UTAR Soft Skills Development Certificate (USSDC)? Is it compulsory to join USSDC? 

The UTAR SOFT SKILLS DEVELOPMENT CERTIFICATE (USSDC) is a certification system which recognises students’ achievements and efforts to improve themselves in the areas of the following soft skills and life skills: 

● Communication and Language Skills 
● Cognitive Skills 
● Complex Problem Solving 
● Critical Thinking 
● Emotional Intelligence, Cultural Intelligence and Teamwork 
● Moral and Professional Ethics 
● Leadership Skills 
● Lifelong Learning & Information Management 
● Entrepreneurship Skills 
● Digital Literacy 

All students of the University are STRONGLY ENCOURAGED to join the USSDC programme because it is a record of students' achievements and efforts to improve their soft skills and life skills in UTAR. 

If you have gained 100 points (a minimum of 10 points from each core component), you will be awarded a USSDC certificate. 

2. How to register for the USSDC? 

You may follow the following steps to complete USSDC registration:

Step 1: 
Login to UTAR Student Portal - 

Step 2: 
Select USSDC Programme under Info menu 

Step 3: 
Select Registration (Form 1) on the sidebar menu 

Step 4: 
Read all the terms and conditions and complete the form 

Step 5: 
Click Register button 

Step 6: 
Check the particulars and click Update button to complete the registration 

3. Is there any USSDC activity for new intake of students? 

Yes, there are two USSDC activities specially offered to new intake of students: 

i. Quiz for E-Orientation Virtual Talks 

There will be 11 questions regarding the briefing of different departments. Students must answer minimum 8 questions correctly to apply for USSDC points. 

Please find the link to the quiz here:

ii. Welcoming Soft Skills Programmes For New Students 

DSSC offers two training programmes for new students to enhance their study skills and presentation skills. USSDC points will be granted for students who successfully completed the workshops.

The schedule is available at the following link: 

H: Students and Staff Purchase Programme

1. If I need to buy a laptop for doing my online learning, is there any recommendation from the University? 

Please find the information from Acer who provides this kind of service with a promotion code for staff and students:

Important Reminder

You are advised to refer to the official announcement made by the University from time to time via Student Portal and mail master for any updates. Should you have any enquiry, please send an email or contact the Hotlines below:

Department of Student Affairs Office (DSA) Addresses
Kampar Campus
Department of Student Affairs Room C113, Student Pavilion 1, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat 31900, Kampar, Perak.

Sungai Long Campus
Department of Student Affairs Room KB006, KB Block, Universiti Tunku Abdul Rahman, Jalan Sungai Long, Bandar Sungai Long 43000, Cheras, Kajang,  Selangor.

Department of Student Affairs (DSA) General Email
dsa@utar.edu.my DSA 

Hotline Numbers 
Kampar Campus 
Hotline 1 - 0165609012 
Hotline 2 - 0122295048 
Hotline 3 - 0174803036 

Sungai Long Campus 
Hotline 1 - 016-2100862 
Hotline 2 - 013-7840482 
Hotline 3 - 012-3481523 

DSA Facebook Page 
Kampar Campus

Sungai Long Campus 

Student Representative Council (SRC) Facebook Page
Kampar Campus

Sungai Long Campus

Department of International Student Services (DISS) 
(For International Students)
Kampar Campus 
Mr. Ngan Mun Wai - 0165619184 / nganmw@utar.edu.my 
Mr. Choy Kar Yan - 0175363558 / choyky@utar.edu.my 

Sungai Long Campus
Mr. Foo Wai Wai - 0169392331 / fooww@utar.edu.my 
Mr. Ng Chee Hong - 0125867183 / nchong@utar.edu.my